Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 8-11 business days within South Africa. 

Do you ship internationally?
Currently, we ship within South Africa only. Stay tuned for updates on international shipping.

How can I track my order?
Once your order is shipped, you'll receive an email with your tracking details. You can use this to follow your parcel's journey.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery, provided items are unused and in their original packaging. Please contact us to initiate a return.

How do I request a refund?
Reach out to our support team with your order number and reason for the return. Refunds are processed within 5–7 business days after we receive the item.

Products

Are your products cruelty-free?
Yes! All DreamGlow products are cruelty-free and never tested on animals.

How do I know which product is right for me?
Browse our product descriptions for guidance, or contact us and we'll help you find the perfect match for your needs.

Contact Us

How can I get in touch?
You can reach us via our Contact page or email us directly. We aim to respond within 1–2 business days.